Customer Service
MyBasementProject.com is a new idea in "how-to" websites, so we are trying very hard to bring you everything we can think of to make your basement project more successful. We would love to hear from you. Providing great customer service is our number one priority.
If you have any questions, please contact us through any of the three channels below. We've also compiled a group of frequently asked questions to help you during your projects. If you'd like to learn a little more about MyBasementProject.com, click here.
How to Contact Us
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| Email us by using our convenient online form. | 1-888-769-8765 Monday-Friday from 8:00am -5:00pm Eastern Time | MyBasementProject.com 8762 Thomas Road Middletown, OH 45042 |
MYBASEMENTPROJECT.COM Guarantee and Product Warranties/Returns
At MyBasementProject.com we are trying to select, represent and deliver to you the very best products available to help you make your basement project a success.
Any product that you receive from MyBasementProject.com that has been damaged or is incomplete will be replaced at no charge to you. Call us right away or at least within 3 days, toll-free at 1-888-769-8765 and we will instruct you on how to return your damaged merchandise, or we will ship shortage items if that is appropriate. You may also email us at Sales@MyBasementProject.com and we will be happy to help you.
Many products sold on MyBasementProject.com carry significant warranties and guarantees from their manufacturers. In these cases, all relevant warranty and guarantee information will be included in the packaging of your merchandise.
After 30 days of receipt of merchandise from MyBasementProject.com, all warranty and guarantee issues revert to the original manufacturer.
Shipping costs to return merchandise purchased on MyBasementProject.com will not be paid by MyBasementProject.com in cases where the customer has expressed general dissatisfaction, purchase regret, or order overages. We will however refund original purchase price, less shipping.
